Privacy Policy

Last updated: 01/03/2026

Altitude Pay is a trading name of Venalicium Ltd. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Altitude Pay mobile applications, websites, services, and related technology platforms (collectively referred to as the “Services”).

1. Who We Are

Altitude Pay is operated by:

Venalicium Ltd
Registered in England and Wales
Company Number: 06535838
1 Pan Peninsula
London
E14 9HL
United Kingdom

For the purposes of data protection law, Venalicium Ltd acts as the data controller for personal information processed through the Altitude Pay Services.

2. Information We Collect

We may collect the following types of information:

Information you provide

• Name
• Email address
• Postal address
• Phone number
• Account credentials
• Payment and transaction information

Information collected automatically

• Device identifiers
• Device type and operating system
• Application usage data
• IP address
• Approximate location information
• Security and fraud monitoring data

Information from third parties

We may receive information from:

• Open Banking providers and financial institutions
• Identity verification providers
• Fraud prevention and compliance partners
• Merchants participating in the Altitude Pay network

3. How We Use Your Information

We use personal information to:

• Provide and operate the Altitude Pay Services
• Process payment transactions
• Authenticate users and prevent fraud
• Comply with legal and regulatory obligations
• Communicate with users about transactions or service updates
• Improve the performance and functionality of our services
• Provide offers, loyalty rewards, or promotions where applicable

4. Legal Basis for Processing

We process personal information under the following lawful bases under UK GDPR:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (such as fraud prevention and service improvement)
• User consent where required

5. Sharing of Information

We may share personal information with:

• Banks and payment service providers
• Open Banking infrastructure providers
• Identity verification providers
• Fraud prevention and compliance partners
• Technology and hosting providers
• Law enforcement or regulators where required by law

We do not sell personal data to third parties.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory obligations.

7. Security

We implement appropriate technical and organisational measures to protect personal data, including encryption, secure authentication mechanisms, and monitoring for suspicious activity.

8. Your Rights

Under UK data protection law, individuals have rights including:

• The right to access personal data
• The right to correct inaccurate data
• The right to request deletion of personal data
• The right to restrict processing
• The right to data portability
• The right to object to certain processing activities

Requests can be made using the contact details below.

9. Cookies and Similar Technologies

Our website and services may use cookies or similar technologies to provide functionality, security, and analytics.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date.

11. Contact

If you have any questions about this Privacy Policy or our data practices, please contact:

Venalicium Ltd
Email: [email protected]
Address: 1 Pan Peninsula, London, E14 9HL, United Kingdom